Инструкция на Приложение VictronConnect бренда Victron Energy

ENGLISH

VictronConnect manual Rev09 - 11/2022 This manual is also available in HTML5.

1. Introduction

Welcome to the VictronConnect Manual. Use the VictronConnect App to configure, monitor, update and diagnose the VictronConnect compatible products. VictronConnect is available for Android, iOS, Windows, and macOS X. It can connect to Victron products via Bluetooth, USB and WiFi/LAN/Internet. How to…

2. Download and installation

VictronConnect is available to users of Windows PCs, macOS X, iOS and Android phones, as well as tablets. Use this link to download the app suitable for you. Also, it is available for Linux - though not officially supported. See chapter 4 [6] for details regarding compatible phones, tablets and…

3. Connecting

There are three ways to connect to a Victron product: Method iOS Android Windows PC macOS X Products with built-in Bluetooth Yes Yes No Yes VE.Direct Bluetooth Smart dongle Yes Yes No Yes VE.Direct USB interface No Yes (1) Yes Yes (1) Requires a USB On-The-Go cable. These cables are available in…

It can also be done on the charger itself

Reset the PIN code by pressing and holding the 'Mode' button on the charger. After holding the button for 10 seconds, all blue LEDs will blink twice. This indicates that the PIN code has been reset. Blue Smart Chargers IP67 On the device list: tap or click the three-dots menu on the right side of…

https://www.victronenergy.com/live/_media/victronconnect:video_unpair_android_cropped.mp4

Page 5 Connecting

4. Phone, tablet and laptop compatibility

4.1. Windows PC VictronConnect requires Windows 7, Windows 8 or Windows 10. For older Windows versions, XP and Vista, check our archive of previous versions. [7] Note that on Windows, VictronConnect cannot use Bluetooth Smart to connect to a product. Other connection methods, such as USB, or LAN and…

Android 5 and later requires access permission for VictronConnect to the (coarse) Location Services. Otherwise it can not scan for the Bluetooth products. Besides permitting access to its data, the Location Services also need to be enabled in many (but not all) cases. Note that after enabling…

OS Version

Download link Android 4.3 to 4.4.4 armv7 architecture VictronConnect 5.8 Android 4.3 to 4.4.4 x86 architecture VictronConnect 5.8 macOS 10.9 (OS X Mavericks) VictronConnect 3.2 macOS 10.10, 10.11 & 10.12 (OS X Yosemite / Sierra) VictronConnect 5.8 Page 8 Phone, tablet and laptop compatibility

5. Application overview

5.1. Screenshots (click to enlarge) Device list LOCAL - This page shows all the Victron products that have been discovered by your phone, and to which a connection can be made. Click on the desired product. VRM - This page will show a GX product if it is connected to your VRM account. Battery…

Solar Charge Controller pages

Clicking on your Solar Charge Controller product allows you to view the current charging status. • To access 'Settings' click on the cog icon at the top right of the screen. 'Settings' will allow access to the extensive range of functions available on your solar charge controller, including…

Blue Smart IP65 charger pages

The Blue Smart IP65 battery charger comes with Bluetooth already built-in. When the Blue Smart charger is powered-up it will be discoverable using the VictronConnect app on your phone. (Except Windows PC - See 3.1 Windows PC, above). The 'home' page shows information about the battery voltage…

Windows

Here is a VictronConnect app screenshot from a PC using a version of the Microsoft Windows operating system showing information from an MPPT. macOS X Here is a VictronConnect app screenshot from a PC running the Mac Operating System showing information from an MPPT. Page 12 Application overview

5.2. Videos

Blue Smart IP65 Charger This video will show you how to download the VictronConnect App onto a smartphone (in the video we use an iPhone). It will also show you how to use the app to view information and control the settings of a Blue Smart IP65 charger. https://www.youtube.com/embed/bbdLxsfMu74…

5.4. How to disable and re-enable Bluetooth

All our products that have Bluetooth built-in, have a feature that allows disabling Bluetooth. Typically the reason for doing so is security, even though the Bluetooth connection is protected by a PIN code, there is nothing more secure than disabling it. In most cases, it's also possible to…

your action. If you choose to “Cancel” the change Bluetooth will remain on and the switch button and text will return the “Bluetooth enabled” position. For some products, a Disable button is shown instead of a toggle switch. How to re-enable Bluetooth Warning: For Lithium Smart Batteries, Blue Smart…

SmartSolar MPPTs

The product page can be found here. Bluetooth can be re-enabled by connecting a VE.Direct to USB cable to your phone and following these instructions. Smart BatteryProtect The product page can be found here. Bluetooth can be disabled/re-enabled by connecting the PROG pin to ground and selecting F…

In order to retrieve this log file, you need to have a GX device with a USB thumb drive or microSD card installed (memory stick), and the GX cannot be connected to VRM. If the GX device is connected to VRM via the internet, then the log data will be pushed to VRM, and not saved to the memory stick.…

Click START CONVERSION

There is no upper limit to the size of the database that you can import, and it can potentially be many years of data, so please be patient during the conversion process. This process does not require an internet connection, it can be done remotely on site, and your data will never come into contact…

6. Product alarms & errors

Behind the scenes VictronConnect has a full monitoring system which checks for alarms and errors on the connected product. As soon as an alarm or error is reported by the product, the alarm/error and its description is shown on the live data page. (Note that alarms and errors are only shown when the…

7. Settings files

7.1. Save, load, share and manage settings This feature allows you to save product settings to a file so that they can be loaded onto the Victron product you are connected to …or another product, at a later time. Save settings Connect your phone to the Victron product, go to the 'Settings' page, and…

From here files can be opened, shared or removed

7.2. Settings files and the demo library The demo library can be a great tool for an installer to create a set of settings, and then share it to a customer whom can then apply it to their product. Note that whilst saving settings from the demo library is possible, loading settings from within the…

8. Demo feature

VictronConnect contains a library with demonstration settings for all the supported products. The demo feature can be used to: • Learn about the settings which are available on your Victron product. By exploring the library's example-settings you will discover the full capability of your product. •…

9. Firmware updates

9.1. Introduction & automatic updates What about updating Firmware on VE.Bus products such as MultiPlus and Quattro? Please follow this seperate Firmware guide for updating products such as MultiPlus and Quattro that use a VE.Bus connection via an MK3-USB adaptor, instead of VE.Direct or Bluetooth.…

Instructions for Android and iOS phones and tablets

The process is slightly different from the Windows/macOS routine, as there is no file browser on a mobile device. Firstly, you need to add the desired firmware file to the VictronConnect firmware library. Firmware files can be added to the library from an email attachment, web browser, Dropbox, file…

and Android the procedure to add the file is the same: go to the app that contains the firmware file, tap on it, and open it with VictronConnect. VictronConnect will be opened and show: “File added to the firmware library”. If the message doesn't appear, repeat the previous step or try opening from…

Once selected you will be guided through the update process

9.3. Troubleshooting firmware updates A troubleshooting guide relevant to firmware updates can be found in chapter 11.3 [42] 9.4. Error codes In spite of our painstaking efforts, sometimes errors occur. But don't worry, it is always possible to recover your product. In most cases, errors are caused…

Description

D90 Could not start updating, the firmware is not for this product. D91 Could not start updating, an unknown product was found. D92 Updating failed, erasing firmware failed. The product might be unusable. Try again and check the product settings once updated. D93 Error starting firmware after…

Description

B105 An internal error occured (Version mismatch). Please try again. If you are still having problems, send a service report to Victron Energy. B106 This firmware is too old, make sure you have the latest version and try again. VE.Bus Products Error Description V1 No product detected. Please check…

Description

V54 Failed to start Update. File has an incompatible version number. Please make sure you selected a valid update file and try again. V55 Failed to start Update. File section not found. File corrupted or not a valid VFF file. Please make sure you selected a valid update file and try again. V56…

Description

X82 Failed to verify Minimum Firmware Version. Please check the connection and try again. X83 Failed to verify Firmware Version. Please check the connection and try again. X84 Failed to verify UDF Version. Please check the connection and try again. X85 Failed on Minimum Firmware Version…

10. VictronConnect-Remote (VC-R) – Configuration and monitoring

via VRM 10.1. Introduction VictronConnect-Remote functionality enables Victron products with a VE.Direct or a VE.Can-only interface to be accessed remotely through a GX product, via the VRM online portal. This powerful feature allows full product configuration and monitoring from practically…

• Swipe across to the VRM tab, then select ‘SIGN IN TO VRM’

• Complete your email address and VRM password, then select ‘Authorize Victron Connect’ • • If using a tablet or PC your browser may also request permission to open VictronConnect, if prompted select ‘Open’ 10.3.3. GX Product 1. Confirm that the GX Product is running Venus OS firmware version that…

10.5. VRM Tab

The VRM tab displays all VRM installations associated with the VRM user profile. Any installation can be selected to access the VRM online portal or connected products. When a VRM installation is selected it will take a few seconds for a connection to be made, once the connection is established two…

10.6. Remote product access When a product is selected it will take a few seconds for a connection to be made, once the connection is established live product information/data will begin to appear. Page 34 VictronConnect-Remote (VC-R) – Configuration and monitoring via VRM

Immediately after initial connection settings and historical data will be downloaded, during this time a cloud symbol will remain in the upper right corner (this typically takes less than 30 seconds). Settings cannot be accessed until the cloud symbol is replaced by the normal settings gear symbol.…

• Ensure that the missing product is physically connected to the GX product, with the VE.Direct or VE.Can cable properly installed at both ends. • Ensure that the product is running a recent firmware version. Installation/GX product not found or offline • Confirm that the installation is currently…

VictronConnect-Remote is establishing communication with a range of services on the 'victronenergy.com' domain. Please make sure that traffic with this domain is allowed in your firewall and internet security application. Page 37 VictronConnect-Remote (VC-R) – Configuration and monitoring via VRM

11. Stored trends & Instant readout

11.1. Stored trends Stored trends is a new feature, which records and stores data into the non-volatile memory of compatible smart devices, even if during a loss of power or disconnection from the battery. The data is recorded at an interval of 30 minutes, so the number of recorded days is about 46…

11.2. Instant readout

VictronConnect can display the most important data of smart products on the Device list page without the need to connect to the product. The advantage is: • Better range than a regular Bluetooth connection. • No need to connect to the smart product. • The key data at a glance. • Encrypted data. •…

Instant readout enabled

Device compatibility: Device Minimum firmware required BMV-712 Smart v2.41 SmartShunt v2.41 SmartSolar v2.41 Smart Battery Sense v1.13 11.3. Stored trends and Instant readout compatibility See the table below for an overview of Victron smart products and which of them support stored trends and/or…

12. Troubleshooting

12.1. Troubleshooting Bluetooth connection issues First step: restart the phone The #1 first step before attempting any of the specific troubleshooting advice below is to restart your phone. Make sure to really restart it, just locking and then unlocking is not sufficient. Please check Google to…

12.2. Bluetooth connection issues on Android

Before starting this chapter, first complete all steps in chapter 11.1 Also note that steps 3 and 4 are not necessary when running Android 12 or later and VictronConnect v5.70 or later. See the note in the beginning of chapter 4.3. Android [6]. Step 1: Check that your Android device is supported See…

Keep your phone as close to the product as possible. If the update fails due to Bluetooth connectivity problems, and if your phone is already paired to a product, try and remove the pairing completely from your phone's system menu. Then open VictronConnect and re-pair the product and your phone.…

Open VictronConnect and without closing it switch to the app containing the file, select it and choose to open it with VictronConnect. 12.7. How to create a VictronConnect Service Report If you are experiencing issues with VictronConnect or your Victron product, you may be asked to create a…

13. Compatible Victron products

13.1. Solar Chargers 13.1.1. SmartSolar MPPT Charge Controllers USB via VE.Direct port Wireless Via Bluetooth MPPT 75/10 VE.Direct to USB accessory required Yes - Built in MPPT 75/15 VE.Direct to USB accessory required Yes - Built in MPPT 100/15 VE.Direct to USB accessory required Yes - Built in…

USB via VE.Direct port

Wireless Via Bluetooth MPPT 150/60 Tr and MC4 VE.Direct to USB accessory required VE.Direct to Bluetooth accessory required MPPT 150/70 Tr and MC4 VE.Direct (*) VE.Direct to USB accessory required VE.Direct to Bluetooth accessory required MPPT 150/85 Tr and MC4 VE.Direct (*) VE.Direct to USB…

13.5. Phoenix Inverters VE.Direct

USB via VE.Direct port Wireless Via Bluetooth Phoenix Inverter 12V 250VA VE.Direct to USB accessory required VE.Direct to Bluetooth accessory required Phoenix Inverter 12V 375VA VE.Direct to USB accessory required VE.Direct to Bluetooth accessory required Phoenix Inverter 12V 500VA VE.Direct to USB…

In order to keep this section short, all these products are referred to as VE.Bus products

The minimal required version of the VE.Bus products are 19xx111 for European units and 20xx111 for 120V, which were released in 2007. Older models, 18xxxxx are not supported. The currently sold generation, VE.Bus firmware 26xxxxx and 27xxxxx is supported. Mixed systems (1954208 in parallel to…

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